We offer free setup and connection for refrigerators (excluding specialised plumbing services), washing machines and washer-dryers (excluding washing machine pedestals and anti-flood devices), dryers (excluding dryers that require wall-mounting, stacking kits or additional plumbing), and microwaves (excluding trim kits).

We offer this free service to most metropolitan areas in NSW, ACT, VIC, SA, WA & QLD, along with some metropolitan areas in TAS and NT.

Please be aware that certain connections and installations can only be completed by our licensed Winning Services installers. Winning Services installation can be added to your order during checkout.

List of installation services that require Winning Services installers:

• Ice & Water dispenser connection for fridges
• Changes to cabinetry for Anti-flood device installation for washing machines
• Dishwashers connection and installations
• Dryer installations (wall-mounting and stacking installations)
• Electric stoves, ovens and cooktops
• Gas stoves, ovens and cooktops
• Rangehoods

Learn more about our appliance installations…

Manufacturer's warranty

All our products come with a full manufacturer's warranty. All you need to make a claim is the tax invoice from your purchase. If you happen to lose your original tax invoice and you need to make a claim, please let us know and we’ll reissue it.

Commercial use warranty

If you're buying a product that will be used in a commercial environment, please double-check the manufacturer's warranty. Many manufacturers don't cover any sort of commercial use in their warranty, and the maximum term offered by those that do is only three (3) months. So you may want to consider an Appliances Online Care Plan for Business (described below).

Customer Care Plan and Business Customer Care Plan

If you want to extend your protection, you can purchase a Care Plan from us. This will give you an additional 2-3 years’ protection on top of the standard manufacturer warranty term, and covers the parts and labour required for any repair of goods that suffer mechanical or electrical failure within Australia (subject to some terms and conditions). We offer two Care Plans - one for products that will be used in a domestic environment, and one for products that will be used in a commercial environment. Note that your protection under this cover may overlap with your rights and remedies under applicable laws, including any Consumer Guarantees.

SquareTrade Australia Pty Ltd ABN 52 631 111 861

We're always here to help you if you have any issue with a product. That's why we're here 24/7 via phone, email, and chat. See below for our exchange & return policy.

When can you return or exchange a product?

Customer Error Returns:

If your item has not been unboxed and packaging remains intact, we are able to return the item for a full refund, if notified within 7 days of the date of delivery. If your item has been unboxed and is unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, if notified within 7 days of the date of delivery. Your refund or credit will be processed once the item has been returned and assessed to be in good condition.

Faulty goods:

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Please contact us at support@appliancesonline.com.au for further information. You can also call us at 1300 004 500

For more information, see our Trading Terms.

Our friendly Customer Support Team is available to provide phone and email assistance 24 hours a day, 7 days a week, 365 days a year!