Legendary customer happiness
In the e-commerce industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Appliances Online’s Net Promoter Score is significantly higher than the average for Australian retailers. As you can see, we take customer service very seriously.
learn how the Net Promoter Score (NPS) is measured.
Thousands of customer testimonials
Our motto is ‘Legendary Service’. It’s what we aim for in everything we do. And if our customer testimonials are anything to go by, it doesn’t go unnoticed.
Since 2005, thousands of our customers have written to us to thank us for our outstanding service quality - from our 24/7 Australian phone support to our friendly, professional delivery drivers. Here’s just a taste…
Appliances Online is a great way to purchase high quality products at very low prices. I recently bought a top of the range washing machine for the best price I could find, delivery was included, and to make things even easier, my old washing machine was taken away, saving me time and effort. Thanks Appliances Online!
Excellent Service, Highly recommend, Best Price Delivered and installed as promised to my elderly parents at Thirlmere. Will be back to buy more and will be telling my friends how great Appliances Online are.
Fantastic service, ordered 12pm Thursday, Delivered 9am Friday. Excellent service. Thank you. Will recommend you to other people”
Countless awards too
Naturally, with such a high customer satisfaction rating and thousands of customer testimonials, we’ve won a lot of awards too.
Recent and major awards:- 2016 Online Retailer of the Year – ORIAS (Online Retail Industry Awards)
- 2016 Hall of Fame – ORIAS (Online Retail Industry Awards)
- 2016 Best Pureplay Online Retailer – ORIAS
- 2015 – Smart Company Top 20 Online Retailer
- 2014 Customer Experience of the Year – World Retail Awards
- 2014 – Best Pure-Play Online Retailer – ORIAS
- 2014 Finalist: Pureplay Etailer of the Year World Retail Awards
- 2013 Crowe Howarth Top Retailer
- 2013 Best Pure-Play Online Retailer – ORIAS
- 2012 Finalist: Pureplay Etailer of the Year World Retail Awards
- 2011 Best Customer Experience – ORIAS
- 2011 Finalist: Pureplay Etailer of the Year World Retail Awards
- 2011 Online Outstanding Excellence – ActionCOACH My Business Awards
- 2010 Best Customer Experience – ORIAS
- 2010 Best Pure-Play Online Retailer – ORIAS
Experience it for yourself
If you’re looking to buy an appliance and you want to experience our legendary service for yourself, start shopping now, or call our 24/7 Australian support team on 1300 000 500.