For one of the most premium machines, i expected it to last longer. My previous LG washer lasted 10+ years. I love how easy the controls are, there are settings for almost any requirement, the steam refresh is really good lightly worn clothes to freshen them up and steam cycles for my dust mite allergy! You can put delicate bedding in a steam cycle to remove allergens and still protect the textile. That’s one of the reasons I bought this machine. Unfortunately recently i will have to select “no spin” as occasionally it is shaking more than usual and I followed all the video tutorials from LG website and YouTube but I wasn’t able to resolve this by adjusting the feet. I really do love this machine, I just wish it wouldn’t scare me on spin cycle as it can be scary. To replace this machine with the same specs or similar is very costly and LG seems to be the only one with 6 motions which it uses a swinging motion for delicate wash as I’ve seen other machines be quite hard on delicate mode where these premium ones aren’t. The next question is would I recommend this product and it’s a little hard to answer as I’ve only ever had LG washers, this is my 3rd. I do recommend the brand because they have been really good, reliable and great features, this one still works but occasionally has a strong shake even on empty spins which is not supposed to happen, otherwise the machine is working perfectly. I still recommend the brand and the product is incredible for features, steam and for wash quality, it is a great product, just not feeling the longevity of it at this point as i can’t use the spin as it might be a little too wobbly and I don’t want to risk more problems.

Machine was purchased at the end of 2013. The direct drive motor had a 10 year warranty of course excluding service fees so really just a marketing gimmick. After 6.5 years the motor packed it in on the 9/2/20. Have been waiting since the 17/2/20 for LG to supply the part. Since new the machine has taken forever to complete a load. On cotton setting with one extra rinse it takes 1hour 40minutes for a regular load and 3 hours for a large load. It is now 27/2/20 and using in-laws washer until the part arrives.

Be aware before Buying this product as it may damage your pipeline. We bought this machine but from day one it is giving a big water hammer noise when any wash cycle start. Called Plumber and they advise this is a very common issue with all new LG Washing machine.